FAQs

General FAQs

What types of yarn do you offer?
We offer a wide selection of high-quality yarns made from sustainably sourced materials (cotton, wool, alpaca, etc). We also offer yarn thrifting from donations and these yarns may be made from materials we typically wouldn't focus on in our store (acrylic, polyester, nylon, rayon). Our goal in offering these products is give them a second life and keep them out of landfills.
What weight yarns do you carry?
Our yarns come in different weights, from baby yarn (fingering) to super bulky, to suit different project needs.
Do you sell knitting needles and crochet hooks?
Yes, we have a range of knitting needles and crochet hooks catering to different preferences and techniques that are available for purchase.
Can beginners find suitable materials at your store?
Absolutely! We have materials suitable for both experienced crafters and beginners. Our staff is knowledgeable and can assist beginners in choosing the right yarn and tools for their projects. We also offer beginner-friendly complete kits and resources to help you get started.
Are your yarns available in a variety of colors?
Yes, we offer a wide range of vibrant colors for our yarns. Whether you're looking for bold and bright shades or subtle and neutral tones, we have options to suit every taste and project.

Shipping FAQS

How is shipping calculated for my order? Shipping costs are calculated based on the weight of your order and your location. You can view the shipping cost for your order during the checkout process before making a payment.
Do you offer free shipping? Yes, we offer free shipping on orders over $75. The minimum purchase amount for free shipping may vary, so please check our website or promotional materials for current offers.
Which shipping carriers do you use? We primarily use UPS, DHL, or USPS for domestic and shipments. However, we reserve the right to use other carriers based on factors such as shipping destination and order specifications.
How long will it take to receive my order? Delivery times vary depending on your location and the shipping method chosen during checkout. Once your order is processed and shipped, you will receive a tracking number to monitor the progress of your shipment. Processing generally takes up to 48 hours.
Do you ship internationally? No, unfortunately, we do not offer international shipping at this time.
Can I track my order? Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package.
What if my package is lost or damaged during shipping? While we take precautions to ensure the safe delivery of your order, we cannot be held responsible for lost or damaged packages once they are in the possession of the shipping carrier. However, please contact us at customerservice@weaveandwanderyarn.com. if you encounter any issues with your shipment, and we will do our best to assist you in resolving the matter.
Can I change my shipping address after placing an order? If you need to change your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible once your order has been processed and shipped.
Do you offer expedited shipping? Yes, we offer expedited shipping options for customers who need their orders to arrive quickly. Expedited shipping rates and delivery times vary depending on the shipping method chosen during checkout.
What if I have other questions about shipping? If you have any other questions or concerns about shipping, please don't hesitate to contact us at customerservice@weaveandwanderyarn.com. Our customer service team is here to assist you and ensure that your shopping experience is enjoyable and hassle-free.
Are your shipping practices sustainable?
We do everything we can to meet our customer needs and follow sustainable practices. We focus on ground shipping, we use recycled packing materials and boxes. Our goal is to create as little waste as possible in the process.